My husband and I are switching banks, we're not sure where yet but anywhere else...
For two months in a row we have had two major screw ups! Thats not counting the other times we've had problems just two in a row really grinds my gears:
Month 1: My husband went into the bank and deposited his check he put some in our savings account and some in our checking account. I went ahead and sent some bills out using bill pay because I LOVE the convenience of bill pay. Turns out all the money went into our savings account. So the money I sent to pay bills was not in the right account so our overdraft was hit, including an overdraft fee for each check sent.
No worries, I'll just go in to the bank and talk to them, after I told them the situation they moved our money from saving back to checking where it belonged and reveresed the fees. Maybe a day or two later I was online just checking on our accounts and what not and realized the bank found they made a mistake and so they "fixed" the problem and moved the money back to checkings without realizing I already did that! So now our savings was in the red and yet another fee!!!
Month 2: I used bill pay to send out a few of our bills. Keep in mind the end of the month is our "big bill" time of month, mortgage utilities etc. Well for whatever reason 4 of the bills were sent twice! When I called to tell them that was wrong they could only put a stop payment on 1 of the bills so that means we paid 3 of our bills 2 times this month and I don't know about you but we cant really afford to do that. Money is hard enough to manage but it just doesn't help having to deal with bank errors on top of it. Another thing I don't like is neither time they could tell me why those errors were made so who knows how many more times it will happen.
